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Shipping & Returns

Shipping

Our products are all made to order and have different production lead times.  Each product page will specify that products lead time.  We ship our products exclusively by UPS ground with no added handling fees. Shipments of our products to Hawaii, Alaska, Puerto Rico, or Canada are available by special request.  Contact us at sales@monarchgardenlights.com to make arrangements and receive a special freight quote.

Free Shipping Policy

Monarch Garden Lights offers “Free Shipping” on all orders of $100.00 or more on orders that are shipped in the contiguous 48 States.

Freight Damage Claims

We take great pride in utilizing quality packing methods; however, we realize that our products may occasionally be damaged in shipping. Upon receiving your order, inspect your cartons immediately and note any damage when signing for the shipment. Open every box immediately. Damage is not always obvious. Even if you do not intend to install your fixture(s) right away, you must inspect it immediately. If you elect not to open a box for a period of time longer than 5 business days, you are assuming responsibility for any damages that may have occurred. If your schedule does not allow for timely inspection, please contact us to make suitable arrangements. In the unlikely event you encounter a freight damage problem with your order, please notify us within 5 business days. Save all cartons and packing material until your claim is resolved. E-mail your claim information to admin@monarchgardenlights.com.

Returns

Custom And Modified Fixtures

Custom fixtures or standard fixtures that have been modified in any way are not returnable for any reason.

Each of our products are manufactured to your specifications from hundreds of configurations, thus, returned items are subject to a 15% restock charge plus shipping costs back to the factory.  Large orders can be subject to a higher restock charge.  Large orders can be subject to a higher restock charge.  Contact admin@monarchgardenlights.com to discuss the details and acquire a return goods authorization, (RGA).  Lighting fixtures will not be accepted by our Receiving Department without an (RGA) number.  To return an item, it must be returned to Monarch within three weeks of the ship date freight prepaid. (No Exceptions) Returned items must be received by us in original condition with original packaging and must not have been installed.  Pack the item carefully in the original packaging, in the manner that it was shipped.  Items that have been damaged during return shipment are the buyer's responsibility.  For your protection, please obtain insurance on items being returned.

If you have any questions regarding our shipping and return policy please contact us at sales@monarchgardenlights.com.


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A Division of Old California Lighting

Contact Info

Monarch Garden Lighting

Address
975 N. Enterprise Street
Orange, CA 92867

888-727-1632
714.771.5714
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